FAQs

1. Can I return items bought online?

We want you to be entirely happy with your purchase and accept returns for full refunds including any taxes on unused item(s). We regret that we are unable to refund your original shipping charges unless the return was a result of our error.

You have 14 days from receipt of goods to return your items to us. Please note that items should be returned new, unused, unopened and in their original packaging. Returns that are damaged, marked, used or altered will not be accepted.

Please contact us at customerservice@yogahustle.com as soon as you receive your order if any items have been damaged in transit or arrive with any faults.

Please visit our Returns Policy page for our full returns policy and instructions on how to initiate a return.

2. Can I exchange items bought online?

At this time, we do not offer an exchange policy. We suggest you return items you wish to exchange to us and go to yogahustle.com to submit a new order.

3. How do I cancel or change my order?

Once orders are placed, we may not be able to cancel or make changes to your order before it is shipped. Please contact us immediately at orders@yogahustle.com and we will do our best to assist you. Please include your order confirmation number in the subject line of your email. If we are unable to cancel your order (or part of your order), please follow the returns process upon receiving your items. If you would like to add items to an existing order and your order has already shipped, please submit a new order on yogahustle.com.

4. How do I return goods?

Simply follow the steps set out on our Returns Policy page.

5. How are refunds processed?

We want you to be entirely happy with your purchase and accept returns for full refunds including any taxes on unused item(s). We regret that we are unable to refund your original shipping charges unless the return was a result of our error.

We will refund the price of the returned merchandise including any taxes you were charged (excluding all shipping charges) to your original payment method. Please allow 14 business days for us to receive and process your return. Please note that refunds can take up to 2 billing cycles to show on your account due to varying processing times between payment providers. Please note that a $5 returns shipping fee will be deducted from any refund issued*.

Please visit our Returns Policy page for our full refunds policy.

* Customers initiating returns from remote destinations and destinations that are not continental USA will have the full return shipping cost deducted from any refund issued. This will be equivalent to the original shipping charges.

6. How quickly can I get my goods and how are orders shipped?

Orders placed before 10:00 am PST on a business day are processed and shipped out the same day. Orders placed after 10:00 am PST, weekends or holidays are processed and shipped out on the next business day. All orders are shipped using 5-7 business days guaranteed delivery by UPS or USPS (depending on the item ordered). Once an order is processed, you will receive a confirmation email and a tracking number so you can track your item.

We offer UPS expedited shipping options at check out.

Please note that longer delivery times may apply due to weather conditions, unexpected delays and remoteness of destinations.

7. Do You Require signature on delivery?

For our customer’s convenience, we do not require signature on delivery. All packages will be left at the shipping address provided at checkout if the recipient is not at home to accept delivery.

8. What are your domestic shipping charges?

We offer a flat rate shipping charge of $5 on UPS ground and USPS first class shipments. Please note that $5 flat rate shipping only applies to destinations in the continental US and does not apply to remote destinations. Shipping rates for these destinations are applied at checkout.

Our $5 flat rate shipping does not apply to UPS expedited shipping. Shipping rates for these options will be applied at checkout.

Please note that we do not ship to PO Boxes. We do not currently ship internationally.

9. Do you take phone orders?

Whilst we are available to assist you with any product enquiries or existing orders/returns, we do not take orders over the phone. Please use our online shopping option to place orders.

10. What if I really want an item that is sold out on your website!?

We know it is very frustrating when you want an item that is sold out. We try our very best to re-stock our items before they are sold out. However, in the event you are interested in an item that is sold out on our website, please email us at customerservice@yogahustle.com and list the item and quantity you would like to order. We will contact you the moment the item is back in stock so you can be first in line to place your order!

11. What is your privacy policy and terms and conditions?

Please click on our privacy policy page and terms and conditions page for this information.