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Frequently Asked Questions

Can I return items bought online?

Absolutely! We want you to be entirely happy with your purchase. For US customers, all of our Mats and Props come with our Enhanced Practice Guarantee. If you don’t gain confidence in your practice within 60 days of receiving your order – simply send it back for a full refund. All US returns are free with a prepaid shipping label, and easy to send back. We provide full refunds on all US orders (including all taxes and original shipping costs) to your original payment method.

Please note we can only accept returns on goods purchased directly from our website.

Please note that we have a different returns policy for all non-USA orders. Please visit our Returns page for more info.

How do I return goods?

Visit our Returns page for more info. or to initiate a return.

How are refunds processed?

For all US orders, we will refund the price of the returned merchandise (including any taxes and original shipping costs) to your original payment methods. Please note we do not deduct any return shipping fees and do not apply any re-stocking fees – so you can shop with peace of mind. Please allow 3 business days from receipt of returned goods at our warehouse for us to process your return. You will receive an email notification as soon as your refund is initiated. Please allow up to a week after that for the refund to appear on your credit/debit card statement.

Please note that we have a different returns policy for all non-USA orders. Please visit our Returns page for more info.

Can I exchange items bought online?

At this time, we do not offer an exchange policy. We suggest you return items you wish to exchange and submit a new order at

How do I cancel or change my order?

Once orders are placed, we may not be able to cancel or make changes to your order before it is shipped. Please contact us immediately at and we will do our best to assist you in making any changes. Please include your order confirmation number in the subject line of your email. If we are unable to cancel your order (or part of your order), please follow the returns process upon receiving your items. If you would like to add items to an existing order and your order has already shipped, please submit a new order on

How quickly can I get my goods and how are orders shipped?

Orders placed before 10:00 am PST on a business day are processed and shipped out the same day. Orders placed after 10:00 am PST, weekends or holidays are processed and shipped out on the next business day. All orders are shipped using UPS or FedEx ground shipping with guaranteed delivery between 5-8 business days from the date your order is shipped. Please note that orders shipping within California usually arrive within 3 business days. Once an order is processed, you will receive a confirmation email and a tracking number so you can track your delivery.

We offer UPS/FedEx expedited shipping options at check out.

Please note that longer delivery times may apply due to weather conditions, unexpected delays, and remoteness of destinations. If you are worried about the status of your delivery, please reach out to and a member of our team will help you track your items.

Do you require signature on delivery?

For our customer’s convenience, we do not require signature on delivery. All packages will be left at the shipping address provided at checkout if the recipient is not at home to accept delivery.

What are your domestic shipping charges?

Free ground shipping for all orders.

Do you ship internationally?

Yes. Please email and our team will help you with your order.

My item arrived damaged – what should I do?

We put a lot of love and care into the quality of our products – but we can’t control how they are handled once they leave our warehouse. In the unlikely event your item arrives damaged – please contact us at as soon as possible and a member of our team will be in touch to ensure you receive a replacement.

What if I really want an item that is sold out?

We know it’s frustrating when you want an item that is sold out. We try our very best to restock our items before they are sold out. However, in the event you are interested in an item that is sold out on our website – we recommend you register for a re-stock notification email on that product page. Alternatively, subscribe to our newsletter and be the first to know about new products and re-stocked items!

I have more questions about your products and/or need help with an order – what should I do?

Need help or have a question? No problem. Lean On Us. Reach out to and a member of our team will take care of you. We will be in touch within 24 hours of receiving your enquiry.

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